Frequently Asked Questions
Can I pick up my order at the farm?
Yes, email us your order at email@example.com and we will notify you as soon as it is ready for pickup.
How long do processing and shipping take?
We ship orders between 1-3 days after they are placed. You will receive tracking information via email.
Which shipping carriers do you use?
For online orders we ship via USPS. For emailed orders we ship via UPS.
There was an error message when I tried placing my order. What should I do?
Email (firstname.lastname@example.org) or call us (802-456-1590) and we'll assist you with your order.
Can I add or edit my order after it has been placed?
We aim to ship your order as quickly as possible, but email (email@example.com) or call us (802-456-1590) and we'd be happy to make any changes to your order if it hasn't left the farm yet.
Do you offer wholesale discounts?
Yes we do. Please email us at firstname.lastname@example.org for more information.
Are your herbs organic?
Yes, all of our herbs are certified organic by Vermont Organic Farmers (VOF).
How do you dry your herbs?
We dry our herbs in a combination of large batch dryers (for aerial portions and roots) and rack drying (for blossoms) immediately after harvesting from the fields.
Do you have certificates of analysis for your herbs?
Yes, they're available upon request for every lot we produce.
Do you contract grow?
Yes! The contract order minimum is 500 lbs dried.
Do you sell fresh botanicals?
Yes! We have a fresh preorder program. Learn more here.
Do you sell seeds and/or seedlings?
No, we currently don't. We transplant all seedlings we produce into the fields for our own herbal production.
Do you ship nationwide?
Yes, we ship to all 50 states and Canada.
Do you process your herbs onsite?
Yes! We grow, harvest, dry, mill and package all of our herbs at the farm.
Do your products contain any allergens?
Our products do not contain any gluten, meat, dairy, shellfish, eggs, yeast, peanut, corn, soy or sesame. Our CBD contains coconut derived MCT oil.
Are you products vegan?
Yes, all of our products are vegan.
Can I consume these products during pregnancy or lactation?
If you are pregnant or lactating, please consult with your healthcare professional before taking herbs.
What is the best way to store dried herbs?
We recommend storing your bags of dried herbs in a cool, dry and dark place. We prefer to put the herbs in labeled amber glass jars.
Don’t see your question listed here?
Call (802-456-1590) or email (email@example.com) us, and we would be happy to help you!